This Privacy Policy explains how information about you is collected, used and disclosed by Edge Delta, Inc. (collectively, “Edge Delta,” “we” or “us”) when you use our website https://edgedelta.com (“Website”), online products and monitoring services (“Platform”) (collectively, “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.
This Website is owned and operated by, or on behalf of, Edge Delta, Inc. (“we”, “our” or “us”). We are the data controller in respect of personal information of our users based in the European Union.
By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES
When you access or use the Services we automatically collect information about you, including:
- Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services.
USE OF INFORMATION
We may use information about you to:
- Enable you to have full access to the Services;
- Provide, maintain and improve the Services;
- Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions and requests, and provide customer support;
- Create your Edge Delta account and identify you when you sign-in to your account in accordance with your agreement with us;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Edge Delta and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with the Services;
- Detect, investigate and prevent fraud and other illegal activities and protect the rights and property of Edge Delta and others;
- Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
- Notify you about important changes to the Services, including changes or updates to this Privacy Policy;
- Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
- Link or combine with information we get from others to help understand your needs and provide you with better service;
SHARING OF INFORMATION
We may share your personal information as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants and other service providers we have vetted and approved who need access to such information to carry out work on our behalf only to the extent necessary for the performance of any contract we enter into with you. This includes companies providing the following services for our Website and/or Platform: hosting services, authentication services, cyber security and anti-fraud services, and advertising;
- In response to a request for information if we believe disclosure is permitted by, in accordance with, or required by, any applicable law, regulation or legal process such as to comply with a subpoena or applicable court order;
- With any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter into with you or to protect the rights, property and safety of Edge Delta or third parties;
- In connection with, or during negotiations of, any merger, sale of Edge Delta assets, financing or acquisition of all or a portion of our business by another company;
- Between and among Edge Delta and all companies affiliated with Edge Delta who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
To opt out, please visit our “Do Not Sell / Share My Info” page for detailed instructions.
DATA RETENTION
We retain personal information for no longer than necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account and service data: Information associated with your Edge Delta account is retained for the duration of your relationship with us and removed when no longer needed, or upon a valid deletion request.
- Usage and log data: Technical log data collected in connection with your use of the Services (such as IP addresses, browser type, and pages viewed) is retained only as long as necessary for the purposes for which it was collected.
- Integration data: When you use Edge Delta integrations (including third-party platform integrations such as Slack), identifiers and metadata received as part of integration payloads (e.g., user IDs, workspace IDs, command payloads) are retained only as long as necessary to provide the relevant functionality. If such data is received incidentally and is not used as a feature of the product, it is not retained beyond standard system log retention periods.
- Communications: Records of correspondence with us (such as support requests) are retained only as long as necessary to resolve your inquiry and for any applicable legal or compliance purposes.
To request deletion of your data, please see the section below.
YOUR DATA RIGHTS AND HOW TO MAKE A REQUEST
Depending on your location, you may have certain rights with respect to your personal information, including under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include:
- Access: You may request a copy of the personal information we hold about you.
- Portability: You may request that we provide your personal information in a portable, machine-readable format.
- Correction: You may request that we correct inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information. We will honor deletion requests subject to our legal obligations to retain certain data.
- Restriction and objection: You may request that we restrict or stop certain processing of your personal information.
To exercise any of these rights, please contact us at:
Email: privacy@edgedelta.com
We will respond to verified requests in a timely manner. In some cases, we may need to verify your identity before processing your request. If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.